RETURN AND REFUND POLICY
Last Updated: 11/7/2022
Thank you for shopping at http://lumindust.com/
If, for any reason, You are not completely satisfied with a purchase, we invite You to review our RETURN AND REFUND Policy.
The following terms are applicable for any products that you purchased with us.
INTERPRETATION AND DEFINITIONS
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
Business Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Lumin Dust Located at Germany.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to My Site, accessible from http://lumindust.com/
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
GENERAL RETURN POLICY
Products that are bought from the Lumin Dust can be returned if all Items are eligible for return and would be processed if conditions are met.
You are always required to ship back the items by following the shipping instruction:
We will send the shipping information via email.
REFUND POLICY
In order to be eligible for a refund, you have to return the product within 30 days of your purchase. If the product is damaged in any way, or you have initiated the return after 30 days have passed, you will not be eligible for a refund.
In order for the product to be eligible for a Refund, make sure these conditions are met:
- Product must be returned in its original packaging.
- Product wasn’t used or damaged.
- Product must have the receipt or proof of purchase.
After we receive your product, our team of professionals will inspect it and process your refund. The money will be refunded to the Original Payment Method you’ve used during the purchase.
HOW TO INITIATE A RETURN
If you have a request for Return, Refund or Exchange and if you have further clarification and questions, Please do not hesitate to contact us through our:
Contact Form URL: support@lumindust.com
You will be updated for your Return Status through the support email support@lumindust.com